Jane Is the EHR for How Millennials Practice
When I opened my first chiropractic practice in 2018, I had a pretty clear idea of how I wanted to practice.
I was a solo provider. I did not want to be tied to a front desk all day, and I definitely did not want to have to answer the phone every time someone wanted to make an appointment. I wanted my patients to be able to book online. I wanted to be able to access my schedule and patient information from wherever I was. And honestly, I wanted the software I used every single day to actually look good.
That may sound simple now, but in 2018, a lot of healthcare software still felt stuck in the past. Some systems literally lived on one computer in the office. Others were hard to look at, overly complicated, or packed with way more than I actually needed as a solo provider. I wanted something that felt modern, looked good, and made running my practice easier instead of giving me one more thing to manage.
I wanted something cloud-based. Something user-friendly. Something customizable. Something I could learn without needing three training sessions and a manual beside me.
I found Jane.
And eight years later, I think I finally have the words for why it clicked with me so quickly:
Jane is an EHR for the way millennials practice.
I don't mean that you have to be a millennial to use Jane. I mean that so much of what Jane does lines up with the way my generation approaches work, technology, business, and even life.
We want flexibility. We want technology that works wherever we are. We expect things to be intuitive. We like automation, but we still want things to feel human. We care about our experience just as much as functionality. And a lot of us are building businesses differently than the generations before us.
That is exactly what I was doing in 2018, even if I didn't have the language for it yet.
Why Jane Makes Sense for Millennial Providers
We want to work from anywhere
Being cloud-based was one of the biggest reasons I chose Jane in the first place. I wanted to be able to access my practice from wherever I was. The idea that the only computer with access to your schedule or patient information has to live at the front desk feels crazy to me now. I can be at home, traveling, at an event, or somewhere between the office and real life and still have access to what I need.
We want patients to be able to help themselves
Online booking was HUGE for me. As a solo provider, I could not adjust a patient and answer the phone at the same time. I didn't want someone's ability to schedule an appointment to depend on whether I happened to be available when they called. With Jane, patients could go online, see my availability, and book. No phone tag. No unnecessary back-and-forth. And years later, online booking is still one of the things that makes running my practice easier.
We care about the experience
If I am going to look at software every day, I want it to be pleasant to use. Jane has always felt clean, modern, and intuitive. It is customizable without feeling overwhelming, and most things make sense without needing a manual beside you. Even the small things, like the encouraging messages while the schedule loads, add to the experience.
Do I absolutely need my EHR to encourage me? No.
Do I appreciate it? Yes.
We expect our technology to evolve
The way we practice has changed a lot since 2018. Patient expectations have changed. Communication has changed. Documentation has changed. Technology has changed. Jane keeps changing too. They continue adding features, integrations, and improvements that reflect how providers are actually working now. I appreciate using software that does not feel finished in the sense of, “This is what you get forever.” They keep paying attention.
We want value
Running a small practice comes with enough monthly expenses. EHR. Phone system. Website. Marketing. Payment processing. Rent. Supplies. The subscriptions start adding up quickly. So every piece of technology in my practice has to earn its place. Jane has always felt affordable for what it allows me to do, especially as a solo and small-practice provider.
The question I ask about most technology is simple:
Does this actually make my life easier? For Jane, the answer has consistently been yes.
This may actually be one of my favorite things about Jane.
Their customer service has always felt human. Every person I have interacted with has been kind, helpful, and genuinely interested in solving the problem instead of just closing a support ticket. Jane talks about Helping the Helpers and “delighting” their customers, and from my experience, those values show up in the way their team interacts with providers. Good company culture eventually shows up in the product. You can see it in the little details. You can see it in the way they communicate. You can see it in the updates they build. And you definitely see it when you need help.
Eight years later
My practice looks very different today than it did when I signed up for Jane in 2018. My brand has changed. My systems have changed. The way I practice has changed.
Jane still fits.
I still want convenience for my patients. I still want flexibility for myself. I still want technology that saves me time instead of creating more work. And I still do not want my EHR to become another job.
If you are building a modern practice and looking for a system that works the way you actually want to practice, take a look at Jane.
You can use code drmagen1mo when you sign up for a one-month grace period.
Your EHR should help you take care of your patients and run your business.
Not make both harder.
